Help
Support
Write to us — a person reads it, not a bot. We answer in the language you wrote in.
Email
Works without an account and without the app installed. Use it when signing in or paying does not work.
Conversation in your account
Faster than email: an operator sees the request at once, the history stays with you, and you can attach a screenshot. Once you are signed in, it opens from the corner button on any page of the site.
Common
What you can settle without waiting
I forgot my password — what now?
Use “Forgot password” on the sign-in screen. We cannot send the old one: it is stored as a hash and cannot be recovered by us or by anyone else. You will get a link to set a new one.
The app will not connect
Try another location: some networks block individual protocols rather than the service as a whole. If that does not help, write to us and attach a screenshot of the error — it shows at which step the connection stopped.
How many devices can I use?
The device list is in the app and in your account, and that is also where extra ones are removed. A subscription belongs to the account, not to a device.
I paid but the subscription did not appear
Payments are confirmed automatically, usually within a minute. If it has been longer, write to us with the time of the payment and the last four digits of the card — that is enough to find the transaction. Do not send full card details: we do not need them and do not store them.
How do I delete my account?
In the app: Settings → Account → Delete. Devices, connection history and the support conversation go with it. The action cannot be undone, and it needs no email to us.